As a customer of Angel Broking, it is natural to have queries or concerns related to your investment accounts or trading activities. In such situations, it is important to have access to reliable customer care services that can address your issues promptly and effectively. This article aims to guide you through the different channels of communication available for Angel Broking customer care and provide tips on how to make the most of them.
Understanding Angel Broking Customer Care Services
Angel Broking is a leading full-service brokerage firm in India that offers a wide range of investment and trading services, including equity, derivatives, commodities, currencies, mutual funds, IPOs, and more. The company has a strong online presence and offers various digital platforms for its customers to manage their investments and trading activities. Apart from these self-service options, Angel Broking also has a dedicated customer care team that assists customers with their queries, concerns, or complaints related to their accounts or transactions.
The Angel Broking customer care team comprises trained professionals who have in-depth knowledge of the company's products, services, and policies. They are equipped to handle various types of queries, including account opening, account maintenance, trading-related issues, product information, technical support, and more. The customer care team operates on all working days, and customers can reach out to them through various communication channels.
How to Contact Angel Broking Customer Care
Angel Broking offers multiple channels of communication for its customers to reach out to the customer care team. Some of the popular options are:
Toll-Free Number
Customers can call the toll-free number 080-47480048 to speak to a customer care executive. The number is operational from Monday to Saturday, between 9:30 AM to 6:00 PM. Customers need to provide their account details and answer some security questions before the executive can address their query.
Email Support
Customers can send an email to compliance@angelbroking.com to get assistance with their queries or concerns. They need to provide their account details and describe their issue clearly in the email. The customer care team usually responds within 24 hours.
Live Chat
Customers can also chat with a customer care executive in real-time through the Angel Broking website or mobile app. They need to log in to their account and click on the 'Live Chat' option to initiate the chat. The executive will ask for their account details and address their query instantly.
Social Media
Customers can also reach out to Angel Broking customer care through their social media handles on Twitter, Facebook, or Instagram. They need to send a direct message (DM) or tweet with their account details and describe their issue. The customer care team usually responds within a few hours.
Tips for Effective Communication with Angel Broking Customer Care
While contacting Angel Broking customer care, it is essential to communicate effectively to ensure a quick and satisfactory resolution. Here are some tips to keep in mind:
Be Prepared with Relevant Information
Before contacting customer care, ensure that you have all the relevant details related to your query, such as your account number, transaction ID, order details, etc. This will help the executive to understand your issue better and provide a prompt solution.
Describe Your Issue Clearly and Concisely
When describing your issue, try to be as clear and concise as possible. Avoid using technical jargon or complex terms that may confuse the executive. Instead, use simple language and explain your problem in a step-by-step manner. This will help the executive to understand your issue better and provide a relevant solution.
Follow Up Regularly
If you do not receive a satisfactory solution to your query or concern, do not hesitate to follow up with customer care. You can call, email, or chat with them again and explain your issue in more detail. This will ensure that your query is escalated to the relevant department and resolved as soon as possible.
Common Queries and their Solutions
Here are some common queries that customers may have related to Angel Broking accounts and trading activities and their solutions:
How to Open an Account with Angel Broking?
Customers can open an account with Angel Broking by visiting their website or mobile app and filling out the online application form. They need to provide their personal and financial details and complete the KYC process. Once the account is opened, they can start trading in various financial instruments.
How to Place an Order on Angel Broking?
Customers can place an order on Angel Broking through various digital platforms, such as the website, mobile app, or trading terminal. They need to select the financial instrument, enter the quantity and price, and confirm the order. The order will be executed once it is matched with a counterparty.
How to Transfer Funds to Angel Broking Account?
Customers can transfer funds to their Angel Broking account through various modes, such as net banking, UPI, or NEFT/RTGS. They need to log in to their account and select the 'Fund Transfer' option. They need to enter the amount, select the mode of transfer, and confirm the transaction.
Conclusion
Angel Broking customer care is a reliable and efficient service that can address the queries and concerns of customers related to their accounts and trading activities. Customers can reach out to customer care through various communication channels and receive prompt solutions. By following the tips mentioned in this article and describing their issues clearly and concisely, customers can make the most of the customer care services and enjoy a hassle-free trading experience.
FAQs
What is the toll-free number for Angel Broking customer care?
The toll-free number for Angel Broking customer care is 080-47480048.
How long does it take for the customer care team to respond to an email?
The customer care team usually responds to an email within 24 hours.
Can I chat with customer care executive on weekends?
No, the chat option is available only on weekdays.
What are the common queries that customers may have related to Angel Broking accounts?
Some common queries may include account opening, order placement, fund transfer, product information, etc.
How can I escalate my query to a higher authority if I am not satisfied with the solution provided by customer care?
You can follow up with customer care and ask them to escalate your query to a higher authority. You can also send an email to compliance@angelbroking.com and explain your issue in detail.
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